'IT/ITeS firms need to tap emerging mkts'BS Reporter / New Delhi April 23, 2007To enhance their global delivery capabilities, Indian Information Technology (IT) and IT enabled Services (ITeS) companies ought to strengthen their presence in Asian nations such as China, Vietnam, Malaysia and the Philippines, which are "most dynamic and fastest growing regions in the world", says a KPMG-NASSCOM report released on Monday.A discussion note titled "Emerging Destinations for Indian IT/ITeS Industry" presented at the Emerging Companies Forum held in Hyderabad on Monday, highlights sourcing opportunities presented by emerging destinations like Central/ Eastern Europe, Latin America, Asia Pacific and North America for Indian IT/ITeS companies.Though Indian companies provide top-rung services in project and customer relationship management, transitioning and security and risk management, they will now need to focus on new, emerging locations offering the requisite language, transaction processing, high-end programming and knowledge processing skills. Scaling up delivery capabilities in these locations will prove profitable, says the note.Countries such as Czech Republic, Hungary, Poland, Romania and Slovakia are currently witnessing robust economic growth and investment. With 99% literary rate, the region offers an abundance of skilled manpower.In Latin American countries like Mexico, Brazil, Chile and Argentina, European language expertise allows companies to service multi-lingual, non-English requirements for Western Europe. This makes the region one of the most suitable areas for non-English language voice and non-voice support in the world.However, the region needs to develop technical education infrastructure in order to evolve into a serious IT/ITeS destination. Presence of Indian companies in Latin America is conspicuously low when compared to foreign IT/ITeS companies.Canada, a convenient
