CITI to start BPO firm for health care

To help small-scale and trained entrepreneurs, Mohali-based Centre for International Trade & Industry (CITI), in its first phase, has undertaken a survey and identified around 10-15 professional entrepreneurs, experienced in the field of medical transcription, from Punjab and Chandigarh, to form a BPO company through a cluster approach, and start a BPO services in health care industry of medical.

The cluster has been conceived after a pre-feasibility survey conducted by CITI on the advantages in outsourcing medical transcription to India with an initial investment of Rs 10 lakh.

Sharing his perspective, Mohan Singh, director general, Centre for International Trade & Industry said the lack of resources was the reason due to which small scale entrepreneurs of Punjab could not market their services overseas, even though they had excellent skill sets to render professional services.

The BPO-through-Cluster approach is meant to bring all professionals on a common platform, so as the render services to the entire satisfaction of the customers.

The scheme is expected to generate self employment for at least 15 professionals, directly, and around 50 persons indirectly.

"In the first year of operations, we have an annual turnover target of Rs 60 lakh," said Singh.

The BPO group will further take up activities in the areas of medical billing, and medical coding.

According to Singh,CITI will be responsible for procurement of the orders and monitoring them for at least for a year, till the situation becomes sustainable.