Genpact Limited, a global leader in business process and technology management, today announced it has been awarded a six-year contract extension by international services company Serco for finance and accounting (F&A) services.
Under this new agreement, Genpact will expand the scope of its services to further deploy best-in-class F&A processes for Serco’s growing operations while lowering costs.
Genpact will be working to drive continuous process improvements for Serco’s own Shared Services Center (SSC) organization in the UK, Asia-Pacific and the Middle East. Genpact is specifically handling procure to pay, order to cash, record to report, general accounting, treasury cash management, technical accounting, and payroll processes.
“As an expert in business process management, Genpact has been an invaluable partner, working with us to streamline and improve our diverse F&A processes, enabling us to improve the quality and efficiency of services to our customers across the international business,” said Helen Cain, director, Serco Shared Service Centre. “The focus on service levels that Genpact have delivered so far enables us to extend our relationship with them and therefore ensure continuity and further improve the effectiveness of our processes.”
“Over the last five years, the partnership between Genpact and Serco has been able to address Serco’s growing global services business and the unique challenges within that environment while improving the outcomes of these end-to-end processes,” said ‘Tiger’ Tyagarajan, chief operating officer, Genpact.
“We will continue to apply a highly granular and rigorous approach for implementing process and technology improvements as well as driving best practices into their F&A operations as we go forward. It is an honor to expand our work with Serco and ensure continuous process efficiencies so that their path to future growth and client service is smooth.”