India’s largest business process outsourcing (BPO) firm Genpact has entered into a contract with Unitech to build a 7,000-people office in Kolkata and is looking at positioning Kolkata as its main centre for handling most of its voice and non-voice projects, due to availability of cheap and skilled labour.
Speaking on the sideline of CII ICT seminar, Shantanu Ghosh, senior VP and business leader of Genpact, said, “We have over 16 centres now in India employing over 25,000 people. But for our future projects, we are looking at handling maximum voice and non-voice projects at the Kolkata centre.”
Currently, it has 750 people at its Kolkata centre.
“Currently our domestic business is negligible but we are aiming at a significant growth as we take on more Indian clients who we would cater to from our India centres itself. So far we were managing global outsourced projects from other locations. But now we plan to get into India to India business. All the growing sectors will be potential clients for us for who we would manage the back office,” Sarkar said.
The company, which posted a global turnover of $823 million, plans to grow revenues by 28 per cent.Genpact is also looking at opening 2-3 centres every year.