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India seen as credible LPO destination

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Sapna Agarwal Pune
Last Updated : Feb 25 2013 | 11:50 PM IST
With only about 2-3 per cent ($60-80 million) of the $178 billion US legal services market tapped so far, the Indian business process outsourcing (BPO) industry sees a huge opportunity for legal process outsourcing (LPO), say experts.
 
According to a Forrester Inc report, at least 12,000 legal jobs have been outsourced from the US to offshore locations till 2004. Further, 35,000 US legal jobs will move to low-cost countries such as India by 2010 and 79,000 more by 2015. Third party research indicates that nearly 60-70 per cent of this may come to India.
 
Explaining that LPO services have been around in India for sometime, Ashish Gupta, chief operating officer and country head, Evalueserve, a third-party knowledge process outsourcing company focusing on business research, market research and patents and intellectual property research among other things, said, "This vertical is coming of age now as the processes have evolved and matured. Also as Brand India is gaining credibility for its outsourcing capabilities, there are quite a few initial success stories of the domestic law firms, building a great peer pressure on other firms to try it."
 
Pointing out that the cost could be cut down by as much as 75 per cent, Sanjay Kamlani, co-founder and co-chief executive, Pangea3, said, "We identified the huge potential of LPO during my legal counsel days in the US, as the prohibitive lawyer fees ranging from $250-1000 per hour made it difficult to get quality legal work. At the same time, the work, if outsourced to India, could cut down the cost by 50-75 per cent. To meet the demand of high quality legal work, Pangea3 was launched in May 2004 with a head office in New York and operations based in India."
 
On the company's growth potential, Kamlani said, "We have over 30 customers with a growth rate of 400 per cent. It will become a $2.5 million company by December."

 
 

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First Published: Feb 03 2006 | 12:00 AM IST

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