Leading BPO services provider Intelenet Global Services has said it plans to expand its footprint overseas and hire around 7,000 personnel in FY '11.
"The IT sector is expected to grow at 15-20 per cent and so is the BPO sector. With the US economy back on the recovery path, we expect double-digit growth as against four-seven per cent last fiscal. We are, hence, planning to expand our business and hire more people. We plan to hire 7,000 personnel across the country this year," Intelenet CEO Susir Kumar told PTI here.
Currently, Intelenet employs over 32,000 people across the globe at 35 delivery centers at strategic locations. It has a headcount of 18,000 in India.
Mumbai-based Intelenet, that operates its BPO arm under BSE-listed Sparsh BPO, also plans to open more offices overseas and is focussing on markets such as China, the Middle-East and South America.
"The emerging markets such as the Middle-East, China and Latin America have tremendous potential. We are planning to open a few offices there. Besides, we are also looking at expanding our domestic operations to Tier II and III towns," Kumar said.
He, however, refused to divulge details on how many offices it plans to open and the amount of investment to be made in fiscal 2010-11.
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Intelenet, with a global turnover of USD 350 million, already has offices in the US, Poland, the Philippines, Mauritius, the UK and Australia, to cater to the needs of several Fortune 500 companies there.
The company, which provides BPO solutions on banking and financial services, travel, hospitality and telecom, has recently added manufacturing services to its portfolio. It has over 90 clients across these sectors.