UK-based Serco Group has acquired domestic BPO major Infovision for more than Rs 200 crore thereby making its entry into the Indian market. Serco, which is operational in 36 countries delivers healthcare, providing education and training, operating air traffic control, rail and traffic management services, running IT and BPO services.
“Through this acquisition, Serco will establish its brand in India and position itself as a provider of services to the public, as this market develops. Serco will offer Infovision’s domestic and international service offerings to its international customer base in addition to developing new BPO services,” said Christopher Hyman, chief executive of Serco that has been growing at a CAGR of 26 per cent.
The company plans to reach almost £6 billion (around Rs 43,200 crore) by 2015 by growing at 30 per cent and expanding in new geographies like Brazil and China.
Infovision, now Serco BPO, is planning to add 5,000 people in the next calender year besides investing Rs 100 crore in technology, process improvements and consolidation of its offices to reap economies of scale. Serco has over 700 people delivering finance, payroll and IT services in India and has tied up with Microland, Genpact and Patni.
Serco BPO’s current headcount stands at 10,500 and has 23 offices across the country. The current revenue of the company is around Rs 250 crore.
"We want to work with both the public and the private sectors in India. Light railways, airports, defence. health and education are some of the areas of interest in the public sctor," said Hyman. Serco is also exploring banking and health in the BPO space to grow organically.
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On the other hand, the company wants to inorganically grow in the analytics and the KPO space.
“We want to develop partnerships with companies having definitive skills and acquire niche players that excel in their domain," explained Hyman.