Zomato expects food delivery biz to grow 30% annually over 5 yrs: Executive

Indian food delivery major Zomato expects its key meal delivery business to grow at an annual rate of 30% over the next five years, a top executive said, hailing the listing of SoftBank-backed peer Swiggy as a boost for the sector. 

Apps delivering everything from grocery to food within minutes have expanded rapidly in the world's most populous country, turbocharged by demand from the affluent and middle class in its large cities. 

"The food delivery sector is still in its nascent stages in the country and ... more competition will only foster innovation and growth which will benefit the sector overall," Rakesh Ranjan, Zomato's food delivery CEO, said on Monday. 

Swiggy went public in November "more than three years after Zomato hit the bourses” fetching a valuation of $12.1 billion.

In food delivery, Zomato has 58 per cent of the market, compared with Swiggy's 34 per cent share. 

Zomato's food delivery business accounts for about 58 per cent of its topline with the gross order value "encompassing food price, platform fees and delivery charges” at Rs 32,224 crore ($3.82 billion) last fiscal year, marking an average annual growth of 30 per cent over the last four years. 

Ranjan expects the company to maintain that pace for the next four to five years, "if not more" as he eyes additional growth from the launch of new restaurants. 

As of March, Zomato had roughly 247,000 average monthly active restaurant partners on its app, 18 per cent higher than a year earlier. 

Zomato has also been rolling out new features, including scheduled delivery, option to grab canceled orders at discounted prices, and a large order fleet that supplies food for gatherings of up to 50 people. 

However, "phenomenally high" attrition among delivery drivers is a challenge for the company, which is offering more benefits and flexibility to onboard more gig workers.

 

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