Jaipur (Rajasthan) [India], October 29 (ANI/BusinessWire India): NeoDove, a leading contact centre automation platform, has been moving from strength to strength ever since its inception in January 2020.
The rapidly growing SaaS enterprise now boasts of over 100 corporate clients across 16 states where more than 1000 users utilize this solution to touch base with their clients across India. Industry segments that NeoDove caters to Finance, Education, Automobile, NGOs and several others.
Such has been the rapid growth registered by NeoDove that 15,000 plus customer calls are daily being made through it pan-India. Recently, the NeoDove success story received another stamp of approval when it successfully raised an undisclosed amount from Ankit Garg, founder of 'Wakefit' and several other investors.
NeoDove, an AI-powered end-to-end tech-enabled customer acquisition and reporting platform, was bootstrapped by Ankit Agarwal and Arpit Khandelwal in January 2020. Arpit Khandelwal is an IIT Mumbai alumnus who completed his graduation in 2010 and acquired over 10 years of experience in various profiles while working with OLA (Strategy, Bike, Store), Bayer and OPal.
Ankit Agarwal completed his engineering from a premium govt engineering college and acquired 8 plus years of experience of developing enterprise software for companies like in CVent and Cardekho.
Both of them in their respective experiences and interacting with customers found there was a wide gap in terms of tools enabling companies to speed up their sales process which were simple, user friendly and not very heavy on the pocket.
The two Jaipur-based founders designed NeoDove as an effective solution for companies struggling to engage actively with their customers. After slogging it out for several months and numerous trial runs, they finally managed to create this impressive customer communication and reporting platform.
"We plan to expand our operations further by investing aggressively in product development and business growth activities. This latest round of funding validates our work philosophy that affordability and quality can go together. With our customizable platform, companies can take their customer relationship management to the next level," said Ankit.
"We plan to expand our operations further by investing aggressively in product development and business growth activities. This latest round of funding validates our work philosophy that affordability and quality can go together. With our customizable platform, companies can increase their TeleSales, pre-sales and post-sales (service, recovery, feedback etc.) productivity to the next level," Ankit added.
Some of the noteworthy features of NeoDove include one-touch WhatsApp with preconfigured message template, auto-dialer for more calls per telecaller, integrations with all leading industry portals and social media channels to get all leads in one place, real time analytics and business intelligence for having better control on the business processes.
When the COVID-19 induced pandemic ushered in an era of uncertainty for companies, NeoDove emerged as an effective solution for sales teams across companies. With its fine-tuned features, the platform allowed companies to come over the challenges posed by the coronavirus pandemic and explore a new and effective way of conducting their operations.
With the 'new normal' effectively in place and work from home becoming a new norm, a platform like NeoDove is not less than a boon for the corporate sector. Not only is it allowing the companies to keep track of their customer interactions but has also been enhancing the productivity of the employees' manifolds; a true 'win-win' for all.
NeoDove is catering not only to the corporates in big metropolitan cities but small and medium-sized businesses in Tier-4 cities as well. While NeoDove aims to be a one-stop solution for SMBs, for their tele-sales, pre-sales and post-sales related requirements, it also aims to bridge the gap between educated women who are on a break due to lack of opportunities or to take care of their families and companies who are unable to hire good qualified workforce for telesales and other business processes.
"Our vision is to get these women especially from tier 2 and tier 3 cities of India, to mainstream jobs and hence increasing productivity and decreasing cost for the SMBs using NeoDove's platform," said Arpit.
Over the last few years, the SaaS (Software as a Service) sector in India has been moving from strength to strength. With such exciting opportunities available, it is not a surprise that various start-ups have forayed into the market but with mixed results. As per the latest NASSCOM Report, SaaS in India is expected to register an impressive year-on-year growth of 35 per cent.
NeoDove has been one of the success stories of the Indian SaaS market. How it shapes its growth trajectory from here is a thing to see.
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