 "i-exceed")
i-exceed, a leader in the digital transformation space has announced that it has made significant strides in the digital journey at one of the largest public sector banks in India - Canara Bank.
Ever since Canara Bank embarked on its digital journey in 2017, i-exceed has closely worked with the bank for its continued success.
Back then, the bank faced a few challenges such as the lack of cross-platform capabilities, longer time to market, and a high cost of maintenance, amongst others. They were looking for a one stop solution that would make them a leader in the digital banking space and after a rigorous selection process, chose i-exceed due to its proven capabilities in rapid digital transformation.
With Appzillon Digital Banking Platform, a unique combination of a low-code digital experience platform and pre-built digital banking solutions, i-exceed was able to offer the bank omni-channel solutions that vastly enhanced customer experience. All this was possible due to Appzillon’s unique architecture, consistent UI/UX delivery across all channels, automated development approach, extensibility, and integration capabilities.
As a part of Canara Bank’s digital journey, i-exceed has delivered Omni Channel Consumer Banking, CANDI, and DIYA.
Canara Omni Channel Consumer Banking is an end-to-end solution that delivers improved customer engagement while assuring seamless integration with legacy systems. The solution, with over 350+ built in services was developed in record time. This quick time to market was possible due to Appzillon’s low-code micro-app based architecture that enables developers to customize, combine, and reuse micro apps (modular apps with fully functional capabilities) from Appzillon Digital Repository to build complex apps faster than other platforms in the market. Apps developed using Appzillon follow a 'code once deploy anywhere' approach that significantly reduces development and deployment efforts for a wide range of environments (operating systems, browsers, and various device form factors). The scalable architecture of the platform played an integral role in the application’s success as it could swiftly adapt to the large volumes of transactions handled by the bank.
CANDI is India's first fully digital banking branch solution and offers customers a fully digital self-service based onboarding experience that takes less than a few minutes to complete. DIYA offers customers assisted onboarding capabilities across all the channels (digital and physical) of operation of the bank.
The results of Canara Bank’s digital journey with i-exceed has been phenomenal.
During the recent lockdown due to the COVID pandemic, the bank witnessed a 30% increase in customers using mobile channels and a 120% increase in mobile transactions.
The Appzillon based apps have witnessed over 5 million downloads on Google Play Store. The bank now follows a monthly release cycle to launch new products and features frequently.
Recently, as recognition of its digital transformation efforts powered by Appzillon, Canara Bank was awarded the title of “Most Customer Centric Bank among Large Banks’ at the 15th Annual Banking Technology Conference hosted by Indian Banks Association.
S Sundararajan, Founder and Executive Director at i-exceed commented, "Our journey with Canara Bank has been truly remarkable. Starting with India’s first fully digital banking branch, we have been closely associated with the bank in their endeavor to be a leader in the digital banking space. We are excited about our continued partnership with Canara Bank as we strive for Digital India and wish them success in their digital endeavors."
Learn more at www.i-exceed.com