Delhi Jal Board plans to hire experts to train staff in customer services

The Delhi Jal Board (DJB) said on Monday that it plans to hire experts to train its staff on providing better customer services.

The utility will also conduct a special drive to disconnect connections of commercial and government consumers who have defaulted on their bills.

During a meeting with senior officials, DJB Vice Chairman Somnath Bharti emphasised the need for DJB officers and employees to provide better customer satisfaction.

He suggested that they undergo training on the lines of multinational firms to improve the way they interact with consumers.

"The DJB will avail the services of experts for training the employees. In the training, the DJB employees will be taught ways to behave better with customers," a statement said.

Bharti also directed officers to take strict action against commercial and government users who have defaulted on bills. The defaulting consumers with commercial connections owe Rs 18,000 crore to the DJB.

Bharti also said that centralised monitoring of DJB zonal revenue offices will begin shortly, and all work will be conducted in a completely transparent manner.