Avaya Growth Revival

Unified communications company Avaya is planning to increase its India workforce by 20 per cent over the next year, a top company official said. The company has one-third of its global engineering workforce in India who are engaged in core development work, Avaya CEO Alan Masarek told PTI. "In early summer, I said we will increase India's workforce by 20 per cent and we have already completed that hiring. In June, we had 1,200 employees in India and now we are at over 1,500. "We will continue to grow by another 20 per cent over the next year... it will be across the board," he said. The company is looking to hire data scientists and engineers specialised in artificial intelligence. "Every one of three contact centre agents globally uses our solution. We have better and large amounts of data to train AI and have between outcomes," he said. Avaya counts Airtel, State Bank of India (SBI), and the Government of India among its key customers in India. Its contact center solutions are

India already represents one of the top 10 markets for Avaya