BPO Industry

Workers in the business process outsourcing (BPO) sector are at the maximum risk of getting impacted by the influx of generative artificial intelligence, IT industry body Nasscom's chairman Rajesh Nambiar has said. Nambiar, who is also the chairman and managing director of global technology major Cogniozant's India unit, said workers in the software services industry, the Indian tech industry's mainstay, do not have much to worry. "People who work on process related industry, which we traditionally used to call as BPO (business process outsourcing)... Some of that runs the risk of getting replaced with an AI engine pretty quickly," he said at a seminar organised in Pune over the weekend. He stressed that the USD 48.9 billion BPM (business process management) industry has evolved quite a bit from merely managing simple business processes. There are heightened concerns around the impact of AI on jobs, especially in the over USD 250 billion Indian tech sector which contributes ...

Business process management (BPM) company Fusion CX on Friday announced the opening of a 500-seat facility in Navi Mumbai. The company, which employs 9,500 of its global workforce of over 14,000 in India, aims to add another 500 employees to take its overall base in the country to over 10,000 in the next quarter, as per an official statement. It will serve global clientele out of the newly-opened facility spread over 20,000 square feet. The facility will help offer multi-lingual, omni-channel customer experience management, technical support, and back-office operations to clients in various sectors including healthcare, BFSI (banking, financial services and insurance), technology, retail, and utilities. The company's director and co-founder Kishore Saraogi said the expansion of the Mumbai operation will help Fusion CX establish a strong presence in all four regions (north, east, west, south) of the country.

Besides health, trade and IT/BPO sectors saw vacancies increasing during the pandemic's Omicron phase

The Indore district administration in Madhya Pradesh is all set to open round-the-clock working activities in areas around the Bus Rapid Transit System (BRTS) corridors to attract investment especially in the Information Technology sector, an official said. Efforts are being made to start this within a week, he said. Local administration held a meeting with police officials, business establishments and elected representatives on Saturday in Indore to discuss the roadmap for opening of such activities in certain areas of the state's biggest city. After the meeting, Indore Collector Manish Singh told reporters that Chief Minister Shivraj Singh Chouhan had in a workshop announced to make Indore the start-up capital of the state. "It was suggested to open round-the-clock working not only to support IT companies, Business Process Outsourcing (BPO) establishments, but also to strengthen the city economy. The CM had issued directives to work in this direction, he said. The issue was dela

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Firm hires over 7,000 in the US in FY22; numbers may go up in FY23

The BPO arm of the diversified Hinduja Group on Friday reported a jump in consolidated net profit

In November 2020, the government had simplified BPO and ITES guidelines to ease the compliance burden on service providers and establish the 'Work-From-Home' and 'Work-From-Anywhere' framework.

More than 200 companies are involved in disputes over the definition of intermediary services, says report.

India's IT-BPM industry stands at $37.6 billion (2019-20)

Experts say the move will also encourage companies to focus on innovative products and solutions and improve BPM delivery efficiencies

The new rules for will create a friendly-regime for work from home and work from anywhere

The decision will help ensure business continuity and employee safety, industry executives said.

The company's tight-aggressive business model has done well so far, but with other players, both traditional and new, smelling an opportunity, there could be a very fascinating game ahead

The number of employees impacted by the provision is as high as 1.8-2 million

In 2013, a similar piece of legislation, which was introduced by Congressman Tim Bishop and supported by many senators, did not see the light of the day