Consumer Protection Bill

Amid the growing debate and confusion between natural and lab-grown diamonds, the CCPA, recognizing customer concerns, held a meeting on November

Certain issues have arisen during the implementation of regulatory framework to protect consumers from unwanted promotional calls, said Ministry of Telecommunications

Over 50,000 cases related to real estate are pending in consumer courts, according to the government data. In a written reply to Lok Sabha, Minister of State for Food and Consumer Affairs B L Verma informed about the details of cases pending in consumer commissions relating to real estate. As per the data, there have been 2,44,813 cases filed in consumer courts at national, state and district levels. Out of that 1,94,555 cases have been disposed and 50,258 cases are pending as on July 31, 2024. "The Consumer Protection Act, 2019 provides for three tier quasi-judicial machinery at district, state and central levels commonly known as 'Consumer Commissions' for protection of the rights of consumers and to provide simple and speedy redressal of consumer disputes," Verma said. The Act provides for simplification of the adjudication process in the consumer commissions; filing of a complaint by a consumer in the consumer commission; virtual hearing; deemed admissibility of complaints if .

The Supreme Court on Tuesday held that advocates are not liable for deficiency of services under the Consumer Protection Act 1986 and cannot be sued for poor service before consumer courts. A bench of Justices Bela M Trivedi and Pankaj Mithal said the legal profession is sui generis (unique) and the nature of work is specialised and cannot be compared with other professions. "Advocates have to respect client's autonomy, not entitled to make concessions without express instructions from client and transgress authority. Considerable amount of direct control is with client of advocate. This strengthens our opinion that contract is of personal service and excluded from definition of service under Consumer Protection Act," the bench said. The judgement came on plea filed by bar bodies, such as Bar Council of India, Delhi High Court Bar Association and Bar of Indian Lawyers, and other individuals challenging a 2007 verdict of the National Consumer Disputes Redressal Commission (NCDRC), ..

The National Commission observed that the buyer had categorically denied placing an order or receiving the goods, so the recipient's identity remained unclear

The move is significant since most retailers mandatorily ask for a buyer's phone number as they generate the bill for their purchase

A total of 13,118 items have been delisted by these companies, Amazon delisted 8,095 alarm clips, Flipkart delisted around 5,000 clips and 21 clips were delisted by Meesho

The District Commission concluded that raising a doubt about the validity of the NOC at such a belated stage could not be permitted

The acquisition will give Wipro Consumer Care and Lighting an entry into the Rs 70,000-crore spices market, which recently witnessed the entry of companies such as Dabur India

The cabinet minister has also directed officials to ensure that the consumers are not overcharged during the festive season for packaged commodities

The prices of transport services accelerated due to airfares and transport by road prices, according to INSEE

Churn in celebrity endorsement market could grow

The proposed law seeks to bring about far-reaching changes in the consumer protection framework

National Commission observed that disputes with telecom operators are maintainable as they are service providers and awarded Rs 25,000 for internet connectivity issues

The Consumer Protection Bill seeks to strengthen the rights of consumers and provide a mechanism for redressing complaints regarding defects in goods and deficiency in services

The Bill aims to set up 'Central Consumer Protection Authority' to prevent consumer rights violation

Penalty for filing frivolous complaint has been proposed to be enhanced from Rs 10,000 to Rs 50,000

Ministry has accepted some of the recommendations of the panel and finalised the draft Bill