Flight Cancellation Charges

A consumer commision here has directed private carrier SpiceJet Limited to refund a senior citizen couple the amount they had paid for a flight cancelled during the COVID-19 pandemic. The commission held that the airline was guilty of deficiency in service by not refunding the ticket cost after the flight cancellation and despite clear guidelines from the Supreme Court and aviation regulator DGCA (Directorate General of Civil Aviation). The district consumer disputes redressal commission (Mumbai suburban) passed the order last month and its details were available recently. As per the order, the complainants, residents of suburban Chembur, had booked two tickets on June 24, 2020, from Mumbai to Pondicherry via Bangalore for a scheduled flight on July 1 and paid Rs 13,696 through a credit card for both tickets. As per their complaint, the couple later received an email from the airline informing them that their flight had been cancelled. In another email, SpiceJet told the couple th

Air India is offering full refunds or a one-time complimentary rescheduling for bookings confirmed for travel. The airline also shared a link and asked the people to check the flight status

According to FlightAware, the airline cancelled a total of 69 flights between Sunday and Wednesday. Additionally, sources reported that approximately 12 flights were cancelled on Thursday

Air India Express fired 25 cabin crew members and demanded others to either return to work by 4 pm on Thursday or face termination

According to Air India Express CEO Aloke Singh, more than 100 cabin crew members had reported sick just before their rostered flight duty since Tuesday night

Passengers deserve to get their money back when an airline owes them-without headaches or haggling," US Transportation Secretary Pete Buttigieg said in a statement

BCAS issued a directive on March 30th, 2024, allowing airlines to deplane passengers on flights delayed due to weather, medical emergencies, technical issues, or other unforeseen circumstances

Southwest led the list of cancellations with 355 flights followed by SkyWest at 275. United has scrapped 258 flights so far, with some cancellations extending to Saturday

The alternative flight is arranged within 24 hours of the original flight's departure, an amount of up to Rs 10,000 has to be paid as compensation by the airline.

Go First apprised DGCA of being able to operate 152 daily flights as soon as its resumption plan hits the tarmac

The Biden administration is working on new regulations that would require airlines to compensate passengers and cover their meals and hotel rooms if they are stranded for reasons within the airline's control. The White House said President Joe Biden and Transportation Secretary Pete Buttigieg would announce the start of the rulemaking process Monday. The rulemaking pledge continues a push by the Democratic administration to require airlines to improve customer service, and it comes just weeks before the start of the peak summer travel season. The aim of the rules would be, for the first time, to require airlines to pay compensation beyond a ticket refund and to cover expenses that consumers incur, including rebooking on another flight, if the airline causes a cancellation or significant delay. When an airline causes a flight cancellation or delay, passengers should not foot the bill, Buttigieg said in a statement. Airline-caused cancellations include flights scrubbed for mechanica

Traffic had started slowing down in end December, as airlines pruned capacity due to fall in demand. Market leader IndiGo cut flights by 20% in January, daily passenger figure fell below 200,000

US airlines are seeking to quickly reduce their workforces through unpaid leave of up to 12 months with medical benefits or early retirement packages in a sign carriers do not expect a quick rebound

Those with reservations face potentially steep losses for cancelling; those contemplating trips must weigh the risk of getting sick or being quarantined

Air passenger compensation should be left to market forces