A friend recently related a horror story from his workplace. At the start of the year, his team leader proposed setting up an objective performance evaluation system. This, he said, would make the year-end appraisal relatively transparent. Everyone agreed. The team decided how many points a member would earn for each task. My friend, an industrious chap, then set about notching up points with great zeal. By the time the appraisal came around, he had accumulated double the number of points as the next person and felt confident going in for the appraisal meeting. That was when his team leader