Future-ready banking

Book review of Transformational Leadership in Banking: Challenges of Governance, Leadership and HR in a Digital and Disruptive World

Deregulation in the Indian economy has changed the way banking and financial services are produced and delivered in India. One of the biggest changes has been the entry of the private sector and consequent changes in the nature of competition. Bank customers are enjoying the benefits of many new products and services. During the next couple of years, the Indian banking system is expected to experience another major inflection caused by the digital revolution and privatisation of public sector banks (PSBs). 

Current thinking among public intellectuals and government advisors is that privatisation is the only way to help PSBs use their