Aegis, the global outsourcing and technology services company from Essar Group, today said that it has entered into a five-year strategic partnership with Bank of India (BoI).
Under the terms of the contract, Aegis will provide customer contact management, marketing services, recovery function, fulfillment and transaction support and other services through its new center in Mumbai. This engagement will initially have about 150 personnel, which would then be scaled upto 500 people across two centers.
As a part of the engagement, Aegis will provide support and manage BoI’s end-to-end customer lifecycle value chain, including multi-channel customer on-boarding and service operations, data management and collections.
It will also provide customer relationship management (CRM) platform, including core banking features and the knowledge portal. The scope of the contract includes support for all banking products and services such as deposits operations, banking processes, lending services, insurance and investment banking, account and card services.
V R Iyer, Chairperson and MD of Bank of India stated, "Entering into an alliance with Aegis will enable 65 million customers of the Bank to avail services without having to visit or contact the branches. This arrangement will reinforce the continuous endeavors we have been making for enhancing Customer Excellence."
Sandip Sen, Global CEO, Aegis Limited said, “The opportunity for Customer Relationship Management BPO within the Indian banking and financial sector is large.”
