Business Standard

Air India fined Rs 10L by DGCA for not compensating flyer denied boarding

DGCA's spot checks found that Air India does not have a policy on denied boarding and is not paying any compensation to the passengers

Air India
Premium

Arindam Majumder
Civil aviation regulator DGCA on Tuesday imposed a fine of Rs 10 lakh on Tata group-owned Air India for denying boarding to passengers who held a valid ticket.

DGCA's spot checks found that the airline does not have a policy on denied boarding and is not paying any compensation to the passengers.

"After going through submissions of the airline, as part of enforcement action, the competent authority has levied a penalty of Rs 10 lakh. In addition, the airline has been advised to immediately put the systems in place to resolve the issue, failing which further action shall be taken

What you get on BS Premium?

  • Unlock 30+ premium stories daily hand-picked by our editors, across devices on browser and app.
  • Pick your 5 favourite companies, get a daily email with all news updates on them.
  • Full access to our intuitive epaper - clip, save, share articles from any device; newspaper archives from 2006.
  • Preferential invites to Business Standard events.
  • Curated newsletters on markets, personal finance, policy & politics, start-ups, technology, and more.
VIEW ALL FAQs

Need More Information - write to us at assist@bsmail.in