Airtel payment authentication row: We didn't live up to standards, says CEO

Days after Unique Identification Authority of India (UIDAI) temporarily barred  Bharti Airtel and Airtel Payments Bank from conducting Aadhaar-based SIM verification of mobile customers using eKYC process, as well as e-KYC of payments bank clients, CEO Gopal Vittal admitted that there were lapses in its governance of the customer authentication process. 

In a letter to all employees dated December 25, Gopal Vittal acknowledged that "in this case, we did not meet our high standards."

What was the controversy?

According to the NPCI Regulations, the due amount of Direct Benefit Transfers to the bank account which was last linked to you