Airtel Digital TV, direct-to-home (DTH) service arm of Bharti Airtel, will roll out a self-care application for television sets. This is a first-of-its-kind initiative by a DTH service provider, where an app will enable customers with an Airtel Digital TV HD set-top-box to access their Airtel Digital TV account details real-time on their television sets, without the need to reach out to a customer support centre.
This is similar to the My Airtel mobile app, which allows users to pay bills, avail of discounts and value added services and recharge their account on the go. The television app can be accessed by connecting the set-top-box to an internet connection via a local area network cable. The app will serve as a one-stop-shop to check real time account balance or order movies or add any channel top-up or even see the last recharge history anytime from one’s TV itself.
The DTH player will also launch its plug and play Wi-Fi dongle, Airtel Infinity.
Currently, while most DTH players have the option for TV on the go, recharging or topping up of accounts can be done only via the customer care centre, the STB interface or individual payment sites such as banks or e-currency sites.
The DTH player will also launch its plug and play Wi-Fi dongle, Airtel Infinity.
The Wi-Fi dongle will allow customers to connect their HD/HD+ and HD DVR set-top-boxes to the internet using an existing Wi-Fi connection, without the need of any additional wiring for enabling the broadband/LAN access on their set-top-box.
“While the app usage is absolutely free, the dongle will be launched at an introductory price of Rs 849 only. Customers will also be able to easily enjoy a host of services like Airtel’s exhaustive video library service - On-Demand TV and catch up on last 6 days of pre-recorded TV shows. “The Wi-Fi dongle will be revealed at Google’s ‘Great Online Shopping Festival’ starting on December 9 and will be exclusively available on gosf.in via infibeam.com until December 12 post which it will be available on shop.airtel.com,” the company informed.
Customers who connect their HD/DVR set-top-box to an internet connection via LAN or Wi-Fi dongle Infinity will be able to automatically access the Self-Care app once connected.
