Amazon employees turn into Covid warriors to fight pandemic in India

The team works 24x7 to support colleagues, their families and friends. Its helps find hospital beds, ambulances and isolation centres and addresses queries on claims, insurance, leave and pay advances

When someone in Deepti Varma's family got affected with Covid-19 this year, it took her at least two days to find a hospital bed. The incident provided Varma, who is director of human resources at e-commerce giant Amazon India, with first-hand experience of the challenges that frontline employees would be going through and to find support.

“That really hit me,” said Varma. “Because people like us have got the financial support, but still, we were finding it difficult to find support.”

The experience helped her realise she had to look at the pandemic crisis holistically and reinforced the efforts of her team