There is a completely new kind of flyer to cater to: IndiGo's Aditya Ghosh

Do we make mistakes? Yes. Are we perfect? No. Are we constantly trying to improve? Absolutely yes: Aditya Ghosh

IndiGo, the world’s fastest-growing airline, faced a public relations crisis recently. In an interview, Aditya Ghosh, president of the airline, tells Arindam Majumder how the company works on keeping customer complaints to a minimum and much more. Edited excerpts:

Why did IndiGo decide to invest heavily in training?

Traditionally, at least in India, when airlines did their training, it used to be segmented. Pilots did their own training, cabin attendants did it separately, and customer service was like it was the function of a single group of people. A couple of years after starting, we realised the training of the crew needed