Ashok Leyland's quality climb

How the commercial vehicle maker achieved a quality turnaround

As commercial vehicle major Ashok Leyland eyes a position in the global top 10 in the trucks segment after occupying the fourth slot among bus manufacturers, its success on the quality front has helped fuel its ambitions. In November 2016, the company’s Pantnagar facility in Uttarakhand was recognised with a coveted global award for implementation of total quality management, which helped it to curb the defects per vehicle drastically in a span of five years.

“The Deming award is like the Nobel Prize. We are the first commercial vehicle manufacturer from outside Japan to have won the Deming Prize,” says Vinod