Banks, fintechs' competition must lead to collaboration: Accenture exec

Regulated Central Bank Digital Currency is a 'promising solution for an increasingly digital world', says Sonali Kulkarni.

Technology has in helped the banking industry deal with the coronavirus pandemic, but it has also seen the rise of newer players challenging the older ways of working. In an email interview, Sonali Kulkarni, Lead - Financial Services, Accenture in India, talks about the way forward for banks and the way digital technology can help them further.

Will customers go back to the pre-pandemic levels of physical banking channels (branch banking)?

Banks in India responded to the pandemic with extraordinary agility--right from encouraging the adoption of contactless payments to hastening the shift from branches to other channels,deploying video KYC (know