British Airways, Ryanair face UK probe over denied flight refunds

British Airways and Ryanair Holdings Plc face an investigation into whether they broke U.K. consumer rules by failing to offer refunds to customers for flights they couldn’t take.

The U.K.’s Competition and Markets Authority said it has opened enforcement cases against both airlines on Wednesday. The watchdog last year opened a probe into the airline sector, following concerns that during the Covid-19 pandemic, customers were denied refunds while unable to fly and instead were offered vouchers or the option to rebook flights.

The refund issue caused a backlash last year when flights were grounded and customers were forced to cancel trips that