BT has just opened a new Global Shared Service facility in Kuala Lumpur in partnership with Malaysia’s Multimedia Development Corporation (MDeC).
The facility consists of two centres, BT teams will be providing services supporting the company’s business needs globally. The first is the Global Development Centre (GDC). Joining up the network of BT’s eight other GDC’s around the world, it will provide innovation and development of information and communication technology (ICT) solutions. The second is the Contract Delivery Shared Service Centre (CDSS). Forming part of BT’s global network in providing commercial contract and project management, the centre will support the company’s managed network IT services contracts with its multinational customers.
With the establishment of the new facility in Malaysia, BT aims to create 600-800 high income jobs in Malaysia over the next three years. These new jobs will include software developers, quality-assurance managers, technical leads, project managers and other support functions. BT also hopes to attract new talent to Malaysia and create a digital economy driven by a knowledgeable workforce.
