Global telecommunication firm Cable&Wireless Worldwide today said it will expand the scope of its services, offered to international clients from India with the opening of its new centre in Chennai.
The firm said it would add 300 people in the next 15-16 months to man its new Network Operating Center (NOC) in Chennai, which was inaugurated today.
"The activity and the scope of services we provide to our global clients will be expanded with the new centre in Chennai coming in," Cable & Wireless Worldwide India Managing Director Shali Thilakan told PTI.
The new centre is set up as part of the company's expansion plans in India and will serve as the second NOC after Bangalore. The two centres will manage and support communication networks of over 6,500 enterprise and carrier customers across Asia, Europe and the Americas.
"Already we have 500 people at the Bangalore centre. The Chennai centre has a seating capacity of 300 and we expect to scale up to that level in the next 15-16 months," he said.
With the Chennai centre coming in, Cable & Wireless Worldwide will be initiating on transmission and core telecom engineering skills, Thilakan said but did not disclose the investments the firm has made to set up the centre.
The Chennai centre will provide round-the-clock network surveillance, performance monitoring and support, and fault resolution for voice and data networks.
The new facility is spread over a 15,000 square feet area and will be the fifth global NOC facility of the company with the remainder located in the United Kingdom. It would help increase in C&W Worldwide's India operations' capacity to support the company's customer base by 55 per cent.
The firm's existing Bangalore centre, which opened in 1995, supports major international customers, including Citibank, Ryanair, Standard Chartered Bank and HSBC.
Cable&Wireless Worldwide Managing Director - Global Markets Nick Lambert said the opening of a new centre in Chennai demonstrates the firm's total commitment and focus on the emerging markets.
The company has already announced a $30 million investment in the Indian Multi-Service Platform (MSP), which was launched in 2009, and another $50 million in the Europe India Gateway (EIG), a new undersea cable system providing greater network capacity between Europe and India slated for launch in early 2011.
