India is witnessing captives cut outsourcing to Indian outsourcing vendors and move work in-house as they adopt emerging areas such as artificial intelligence, cloud and digital technologies.
The focus to move work in-shore comes at a time when global firms are investing in digital technologies and automation and even outsourcing companies are struggling with the shift.
One-fourth of the 300-odd captives on pure engineering and engineering design set up across the world in the last 12 months were in India.
“The number of captives on pure technology services, especially on digital technologies like artificial intelligence, are growing too,” said Pareekh Jain, of HfS