Ola, Uber get notices for alleged consumer rights breach, unfair practices

Improper grievance redress mechanism, poor service, hefty cancellation charges and fairness of algorithm used to charge fares among major issues raised

The Central Consumer Protection Authority (CCPA) on Friday said that it has issued notices to Ola and Uber, the two online ride-hailing platforms for unfair trade practices and violation of consumer rights.  

“As per the data from the National Consumer Helpline (NCH), from 01.04.2021 to 01.05.2022, 2,482 grievances were registered by consumers against Ola and 770 grievances were registered against Uber,” said the CCPA.

Last week, the Department in a meeting with ride-hailing companies Ola, Uber, Rapido, Meru Cabs and Jugnoo directed them to become convergence partner in the National Consumer Helpline, to enable better grievance redressal for consumers and