The Covid-19 pandemic wreaked havoc on businesses, especially in travel and hospitality. Among the victims was 16-year-old online travel company, Cleartrip. It witnessed a few years of grounded flights and shuttered borders due to the pandemic and had to deal with the chaotic task of handling cancellations and refunds for customers.
"It was a double whammy. The business and topline went to zero, and there was more pressure on the cost side," says Aditya Agarwal, chief financial officer at Cleartrip. "It is clear that the 2020-2021 period was the most challenging that we've seen as a company and as an