Business Standard

DGCA slams Air India's handling of urination incident as 'unprofessional'

The crew provided the female passenger with a set of fresh clothes and she was made to sit on a crew seat as her seat got soaked in urine

Air India
Premium

BS Web Team New Delhi
Aviation regulator Directorate General of Civil Aviation (DGCA) has slammed Air India’s handling of the incident of a drunk man urinating on a woman passenger and leaving without any action as “unprofessional”. The DGCA said in the statement that the manner in which the company handled the incident led to  "systemic failure".

The DGCA has asked the airline's top officials and the pilot and the crew of the flight to furnish an explanation in two weeks.

"The conduct of the concerned airline appears to be unprofessional and has led to a systemic failure. Prima facie it lacks appreciation of

What you get on BS Premium?

  • Unlock 30+ premium stories daily hand-picked by our editors, across devices on browser and app.
  • Pick your 5 favourite companies, get a daily email with all news updates on them.
  • Full access to our intuitive epaper - clip, save, share articles from any device; newspaper archives from 2006.
  • Preferential invites to Business Standard events.
  • Curated newsletters on markets, personal finance, policy & politics, start-ups, technology, and more.
VIEW ALL FAQs

Need More Information - write to us at assist@bsmail.in