Several changes to the definition of ‘essential items’ — and locations where essentials/non-essentials could be sold — underwent several changes based on government regulations, during the lockdown phase.
For Flipkart, these meant making continuous changes to its platform, especially when 10,000 of its employees were working remotely. For example, there were times when the firm was required to change the labelling of items as much as seven times in a single weekend, as it delved deeper into guidelines.
“All this was achieved in a completely different setting, with teams working from home. What was previously a whiteboard session between team members now