We fell short, Air India should have acted swiftly: Chandra on 'pee-gate'

"We regret and are pained about these experiences," Wilson said, adding that the airline was reviewing its policy on serving alcohol

Air India’s response to the peeing incident on the New York-Delhi flight on November 26 should have been “much swifter”, Tata Sons Chairman N Chandrasekaran said on Sunday.

“Air India’s response should have been much swifter. We fell short of addressing this situation the way it should have been,” he said.

According to the elderly woman’s complaint to the Airsewa portal and the Delhi Police, when she told the cabin crew that Shankar Mishra — then a vice-president at American financial services firm Wells Fargo — had urinated on her, the crew forced her to talk to him and negotiate. The