Govt reads out the riot act to cab aggregators amid rise in complaints

Takes tough stand on ride cancellation and surge pricing

With complaints mounting, the government has warned cab aggregators like Ola and Uber to comply with surge pricing and driver cancellation mandates as laid down under the Motor Vehicle Aggregator Guidelines within a month, or else face penal provisions, sources said.

Moreover, the Central Consumer Protection Authority (CCPA) is soon expected to come up with a draft advisory for online cab aggregators.

The warning, sources said, came at a meeting held Tuesday between the consumer affairs ministry and representatives of ride-hailing platforms such as Ola, Uber, Meru, Rapido, and Jugnu, among others.

According to an official statement, the cab aggregators have been also