Heal thyself: Curing pharma quality

If quality is doing it right when no one is around, acid test for top team is when there's no crisis

Global and Indian manufacturing companies with strong brands and reputations have suffered more than a few damaging quality related shocks in recent years. Yet, companies continue to underestimate the risk and costs associated with poor quality. Real costs are often higher than is commonly believed.
 
Quality processes are important in every industry, but more so in pharmaceuticals where scrutiny and standards are high. The problems are rarely accidental, and a deep-rooted transformation approach is essential to address them. In the last few years, like their global peers, Indian pharma companies have faced an increasing number of quality related issues,