Hindustan Lever Ltd (HLL), the country's largest FMCG player is reworking its Surf Laundry Services in a new format. The company is in dialogue with the marketing savvy oil company, Bharat Petroleum Corporation (BPCL) to relaunch its services at the latter's retail outlet. |
HLL is understood to be working on certain back-end operations in order to relaunch this services in the near future across the country |
According to a senior BPCL official, "They (HLL) had installed the service earlier on a pilot basis in one of our retail outlet in the western suburbs. However, they are working on back-end to launch the service on a large scale in the future." |
BPCL is planning to increase its retail presence and is in the process of revamping its 'In & Out' retail stores across the country. The corporation is busy increasing these outlets from 234 to 400 stores in March 2005 and 600 by December 2005. |
The company had launched this initiative in Lokhandwala, an upmarket suburb in Mumbai about five years back .It was on an experimentation basis for a long time with the company pulling down the outlet's shutters last year. |
The operations was put on the backburner as it had proved to be an unviable cost challenge for the company and it was even tough to recover costs. |
Said a source at HLL, "Pricing was the issue and in order to gain volumes pricing has to be competitive and also provide value added services (better cleaning) to the consumer." |
The challenge was the next-door dhobi and ironing shack that provide services at a competitive rate. |
The company has been betting on its service initiative like Lakme beauty Salon, Ayush Ayurvedic Centre and Kwality Walls Parlours. The laundry service was a business inspired from the west. |
The company started testing these services in line with its strategy to redefine the market and create potential growth opportunities. These services comprise both a retail and home-to-home operations and offers a range of garment care solutions. HLL's detergent brands are Surf, Rin and Wheel. |