A busy month of quarterly and annual results have served to underline what we have all known for some time — the information technology (IT) and business process management services industry is changing at a breathtaking pace. Customers are driving the digital transformation agenda, and robotics and robotic process automation (RPA), artificial intelligence (AI), machine learning and deep learning are chipping away at all but the most complex human dependent processes. Finally, protectionist and border closing noises from the West and East (USA, Europe and Australia) are ringing alarm bells among industry chiefs as well as young folks working or