IndiGo boss asks employees to stay calm, focus on work

A video of IndiGo passenger being manhandled by two airline staffers went viral

IndiGo president Aditya Ghosh on Friday wrote to its employees, asking them to stay calm as the company deals with one of their worst public relations crisis. “We made a mistake, we apologised, we took action, it’s time to move ahead,” Ghosh wrote to his employees. 

In a video, widely shared on social media and televised on local news channels, at least two IndiGo staff members can be seen pinning a passenger down to the ground after an argument on the tarmac.

However, in a seven-page report addressed to civil aviation minister, IndiGo used multiple screenshots from the video to