We are focused on our users, competitors on us: Ola Electric's Aggarwal

We have disrupted the traditional business model of OEMs and the traditional cosy business relations that this industry has had, says Bhavish Aggarwal, Ola, Co-Founder & CEO

Ola Electric has been tackling questions about its safety and it recently offered to upgrade the front fork for 200,000 customers. Founder Bhavish Aggarwal talks about it in an interview with Surajeet Das Gupta. Edited excerpts:

You have offered an upgraded version of the front fork free of cost to all customers. Even so, you refuse to call it a ‘recall’ despite the defect and concerns around consumer safety. Why?  

Based on our data, 218 scooters have had this issue out of the 200,000 we have sold. Out of the 218, 184 are accident cases. If you're going to run