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NPCI eases cap on WhatsApp payments service to expand to 100 mn users

Regulator granted WhatsApp approval in November 2020 to go live on UPI in the multi-bank model in a graded manner.

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BS Reporters Mumbai and Bengaluru
The National Payments Corporation of India (NPCI) has allowed Meta-owned WhatsApp to add sixty million users to its payments service, taking the total number of consumers it can offer the unified payment interface or UPI-based feature to 100 million.

The NPCI granted WhatsApp approval in November 2020 to go live on UPI in the multi-bank model in a graded manner, allowing 20 million users to start off with. The number was later increased to 40 million last year.

After the cap was extended to 40 million users, Manesh Mahatme, director-payments for WhatsApp India, said his company would work with the NPCI to

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