Paytm Mall, the e-commerce arm of Vijay Shekhar Sharma-led One97 Communications, is banking on its offline network of merchants to fight bigger rivals Amazon and Flipkart.
A day after announcing the appointment of Amit Sinha as the chief operating officer (COO), the company has come out with a revamped offline to online (O2O) strategy, while trying to reduce the delivery time of products through a hyperlocal model.
Paytm, which had recently hived off its e-commerce firm to make a distinction with its mobile wallet, has close to five million offline merchants. The company plans to expand that base and cover many more