 "Jet Airways")
Jet Airways on Saturday said a technical glitch in its booking system had led to the over-booking of a Mumbai-Bhopal flight.
According to the airline, the flight on Friday was delayed by around an hour and a half as the booking malfunction created a frenzy among a large number of passengers who had been offered a confirmed booking.
"A technical glitch resulted in Jet Airways flight 9W 7083 (S2 4621) BOM-BHO of December 02, 2016 being over-booked above the norm," a Jet Airways spokesperson said.
"This resulted in certain confirmed guests on the flight being denied boarding."
The statement said the offloaded guests had proceeded to hold the flight, refusing to accept the airline's offer of compensation or re-accommodation on alternative flights.
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"This led to an unruly situation, necessitating the intervention of law enforcement officials, causing the flight to be delayed by 90 minutes and inconveniencing other guests who were already on board the aircraft," the spokesperson said.
"Subsequently, all the offloaded guests were duly compensated as per DGCA (Directorate General of Civil Aviation) guidelines and the technical glitch identified and corrected for subsequent bookings."
