Royal Sun may set up call centre in Bangalore

 The centre will act as an offshore centre but and will mark one of the first outsourcing ventures in finance.

 The reduction in manpower in UK will be partly compensated by providing the service from such offshore centres or outsourced from other companies over 12 months. India has naturally emerged as a possible destination.

 The official spokesperson from the company confirmed the move and said, More Th>n, the direct financial services arm of Royal & SunAlliance, is setting up a pilot call centre overseas during 2004 involving 100 roles.

 The call centre will be for our direct customers only. In a very competitive market, it clearly makes sense for us to consider how best to improve the efficiency of our operations.