The country’s largest lender State Bank of India (SBI) will revamp its banking application (app) YONO and position it as a complete digital bank (DB) under a new rubric ‘Only YONO’ for enhancing customer experience and ease of use.
The bank plans to bring in a consultant to help draw up the project plan, keeping in mind business goals for the next five years. With 54 million monthly active users (MAUs), SBI YONO has seen growth of over 35 per cent in MAUs in 2021.
The gamut of the advisor’s work will cover the launch, with focus on continuous innovation, adoption strategy,