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It will complement Serco's existing 100 global BPO centres across geographies including the UK, India and Poland, offering high quality English and other European language skills to Serco's customers around the world, said a press release issued by the company.
"In recent years, South Africa has emerged as a key global BPO destination with a highly skilled labour force and state of the art infrastructure. In addition, we expect the domestic market to offer important opportunities, especially in the country’s established industries such as banking, financial services and Insurance (BFSI), telecom, manufacturing and mining,” Susir Kumar, Executive Chairman, Serco Global Services said.
“South Africa brings to the table a large talent pool with good quality English skills, besides other European language capabilities and domain expertise in sectors such as financial services and insurance. Our expansion into this market will enable us to bring our global best practices and BPO expertise to the South African and broader African markets and drive better outcomes for our clients,” CEO of Serco Global Services – Africa, Middle East, Asia & Australia (AMEAA), Bhupender Singh, said.
Serco's global BPO business has 60,000 employees over 100 locations, with a presence in 13 countries, the release said.
