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Budget carrier SpiceJet today announced the launch of Smart Check-In facility using Bluetooth Low Energy (BLE) and Near Field Communication (NFC) technologies for customers at Hyderabad International Airport. It is first-of-its-kind initiative by any airline in India, the company said. Union Civil Aviation Minister Ashok Gajapathi Raju inaugurated the facility at the airport run by GMR Hyderabad International Airport Limited.
To avail the facility SpiceJet customers have to book their tickets through the SpiceJet mobile app. With this feature they do not require to carry the itinerary printouts nor has to key-in the PNR number to initiate check-in. This is set to relieve customers from standing in long queues as the customers will have to simply open the app and touch the mobile device on the NFC check-in. The facility will be extended to all other airports supporting e-boarding facility, the company said.
Customers can also avail a touchless beacon based check-in to receive their boarding pass on the smart phone. Customers who have booked their tickets through the SpiceJet mobile app will receive an alert as they walk towards the SpiceJet check-in area provided their Bluetooth and the mobile app are activated. Post acknowledgement of the notification, the customers will immediately receive the boarding pass on their smartphone.
SpiceJet Limited chairman and managing director Ajay Singh said, "Customer convenience is of utmost importance to us and we always strive to enhance customer experience with the integration of the latest technology. Indian market being fixated on price and schedule, the mobile first approach, with more service centric features has revolutionised the customer experience on ground and SpiceJet is committed to avail the latest the industry has to offer, nurturing the travel experience of our end customers."
