Delhi-based low cost carrier SpiceJet has tied up with airport operators and chalked out an extensive fog plan to ensure assistance to passengers.
To enable real time information, the carrier has introduced interactive voice response system to enable all passengers to get updated flight information by calling up the call centre. The customer care system is equipped to handle 120 calls simultaneously.
"We are ready with a comprehensive fog plan to assist our customers, but the best of plans can only work with active participation of all players in the aviation industry and passengers. It is my sincere request to all passengers to ensure that only their personal contact numbers are given while booking, to ensure that our customer care executive can reach them, with right flight information should there be any delay due to fog. For updated flight timings, please call the customer care numbers before you leave for the airport," said Sanjay Aggarwal, CEO, SpiceJet.
For all flight delays in excess of two hours, SpiceJet will provide all passengers a refreshment voucher, redeemable at the counters at the airport. SpiceJet has always provided its passengers with refreshments in case of unprecedented delays even before it was made mandatory for all other airlines.
"We have tried to plan our winter schedules better to minimize the number of incoming flights during probable morning and evening fog hours. Further, we also decentralized our base from Delhi, by increasing aircraft in non-Delhi base stations. There have been no new flights from Delhi introduced in this winter schedule," added Aggarwal.
