CAPA summit 2023: Air India pushes for data exchange in aviation sector

In the last 14 months, the airline has taken various measures to bring grounded aircraft back to service, refurbish aircraft interiors, and improve on-time performance

Airlines, airports, online travel agents (OTAs), and other aviation stakeholders must exchange data to ensure seamless end-to-end travel for passengers, Air India’s Chief Customer Experience Officer Rajesh Dogra said on Wednesday at the CAPA India Aviation Summit 2023.

“Two days ago, there was a weather-related delay in Delhi. We wanted to communicate, but many didn’t receive messages because their mobile numbers were not available (with the airline). I think sharing data is very important. We should collaborate and get information,” said Dogra.

OTAs by and large do not share passenger contact details with airlines.

Dogra termed this absence of data