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Singapore Airlines and Tata Consultancy Services today announced the launch of TCS CrewCollab Solution, a tablet-based mobile application for cabin crew to deliver more personalised customer service and streamline in-flight processes for cabin crew.
The application has been jointly developed by the two companies through a collaboration project.
Singapore Airlines is the launch customer for TCS CrewCollab Solution and its cabin crew are now using it on board. Crew can view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.
In addition to the accessing and updating of flight, crew and service information digitally, cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the Airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes, the companies announced in a statement today.
